FAQ

Frequently Asked Questions (FAQ) at Real Chems Marketplace

Welcome to our FAQ page! We know you might have questions about our products, ordering process, or shipping. Let’s dive into the most common queries we get from our customers.

1. What types of products do you offer?

We provide a wide range of research chemicals, including:

  • Stimulants
  • Dissociatives
  • Tryptamines
  • Psychedelics

All our products are lab-tested for quality and reliability.

2. How do I place an order?

Placing an order is simple:

  1. Browse our selection.
  2. Add items to your cart.
  3. Proceed to checkout.
  4. Choose your payment method.

3. What payment methods do you accept?

We accept various payment options to make it easy for you, including:

  • Cryptocurrencies (Bitcoin, Litecoin, etc.)
  • Bank transfers
  • Western Union
  • Zelle
  • PayPal

4. Do you offer same-day shipping?

Absolutely! If you place your order before 12:30 pm, we’ll ship it out the same day (excluding weekends).

5. How long does shipping take?

Shipping times vary based on your location:

  • US Orders: Typically 3-7 business days.
  • International Orders: Usually 7-14 business days.

6. What if my order doesn’t arrive?

If your order hasn’t arrived within the expected timeframe:

  • Check Tracking: Use the tracking link we provided.
  • Contact Us: If you still have concerns, reach out to our customer service team.

7. Can I return my order?

Due to the nature of our products, we do not accept returns on opened items. However, if you receive a defective product, let us know within 7 days for a replacement or refund.

8. How do I request a refund?

To request a refund:

  1. Contact our customer service team.
  2. Provide your order number and details about the issue.
  3. Await confirmation from us.

9. Are your products safe to use?

All our products are strictly for research purposes only. They are not approved for human consumption, and we recommend following all safety guidelines when handling them.

10. Do you offer discounts or promotions?

Yes! We often have promotions, and if you sign up for our newsletter, you’ll receive a 15% discount on your next order.

11. How can I contact customer service?

You can reach our customer service team via email or phone. We’re available from 8:30 am to 5:00 pm, Monday through Friday.

12. Do you provide lab reports for your products?

Yes! We have lab reports available for all our chemicals upon request. Just ask, and we’ll send them over.

13. Is my personal information safe?

Absolutely! We take your privacy seriously and use secure systems to protect your personal information.

14. Do you ship internationally?

Yes, we ship to many countries around the world. Just check our shipping policy for details on international orders.

15. How can I stay updated on new products?

To stay in the loop about new products and promotions, sign up for our newsletter. We’ll keep you posted on everything happening at Real Chems Marketplace! If you have more questions, don’t hesitate to reach out. We’re here to help you navigate your research chemical needs with ease!