We understand that sometimes things don’t go as planned. Maybe you received the wrong product, or perhaps it didn’t meet your expectations. Let’s talk about our returns and refunds policy so you know exactly what to expect.
Our Return Policy
At Real Chems Marketplace, we want you to be satisfied with your purchase. However, due to the nature of our products, we have a strict return policy:
- No Returns on Opened Products: For safety and quality reasons, we cannot accept returns on any opened items.
- Defective Products: If you receive a defective product, please contact us within 7 days of delivery. We’ll sort it out quickly.
How to Request a Refund
If you believe you’re eligible for a refund, here’s what to do:
- Contact Us: Reach out to our customer service team via email or phone.
- Provide Details: Include your order number, a description of the issue, and any relevant photos.
- Await Confirmation: We’ll review your request and get back to you within 48 hours.
Refund Processing
Once your return is approved, here’s how the refund process works:
- Refund Method: Refunds will be issued to the original payment method used during purchase.
- Processing Time: Please allow 5-10 business days for the refund to appear in your account.
Important Notes
- Shipping Costs: Unfortunately, we cannot refund shipping costs unless the return is due to our error.
- Customs Fees: If you’re returning an international order, you’re responsible for any customs fees incurred.
Get in Touch
If you have any questions about our returns and refund policy, don’t hesitate to reach out. We’re here to help you every step of the way. Thanks for choosing Real Chems Marketplace! We’re committed to providing you with quality products and excellent customer service.